Shipping policy
Shipping Policy
Last updated: July 9, 2026
Shipping Costs
We offer free shipping on all orders, worldwide. No minimum purchase required.
Processing Time
Orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
- Europe: 10-20 business days
- United States: 10-20 business days
- Rest of World: 10-40 business days
These are estimated timeframes and may vary depending on your location, customs processing, and carrier delays. Delivery times are not guaranteed.
Order Tracking
Once your order ships, you will receive an email with a tracking number so you can follow your package's journey.
Shipping Restrictions
We ship to most countries worldwide. If your country is not available at checkout, please contact us at hekmail112@gmail.com and we will do our best to accommodate you.
Customs and Import Duties
For orders shipped outside the EU, your package may be subject to customs fees or import duties imposed by the destination country. These charges are the responsibility of the recipient. We have no control over customs processing times or additional fees applied by your country's authorities.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at hekmail112@gmail.com with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.
Contact
For any shipping questions, email us at hekmail112@gmail.com.